I purchased a game but the video is showing as “still uploading” on my activities page.

The videos are available for purchase on the archive as soon as they end but they still need to be fully uploaded to the cloud before you will be able to watch them. Internet bandwidth and number of recorded games from your facility on that date can affect the time it takes for your game to be ready.

It can take anywhere from minutes up to 24 hours for the video to appear in your account.

If after 24 hours the video still does not appear in your account please contact our support team for assistance.