PlaySight is looking for an experienced Project Manager to manage all system deployment projects. The Project Manager will take over any signed contract and manage the execution of its implementation, installation and integration. This will include inbound coordination with the various department inside the company as well as outbound coordination with the customer.
Responsibilities:
- Responsible for Project Management of Client Installations – Sports AI – from Kick-Off through Project Completion
- Client facing: Communicate status and coordinate tasks and deliverables with client and internal teams. Provide guidance and installation documentation, per client-specific requirements. Adapt quickly to new and changing technologies and ability to shift focus and articulate changes to customers.
- Manage, review, and update technical documents, including Network Requirements, Installation Guidelines, and FAQ.
- Maintain and manage a Master List of Client Projects. Add new and remove completed projects.
- Create, maintain, and manage client-specific document repository on Dropbox.
- Create, post, maintain, and manage client-specific folders and installation documentation on Freshdesk.
- Initiate and manage customer equipment orders and provide technical information for assembly, configuration, and testing of technology components. Clarify and confirm understanding of scope with Sales, Technical Support (for Addendums/Upgrades), and Operations Management, where needed.
- Notify clients of equipment shipment(s) and confirm receipt upon delivery. Intervene and expedite (lost or delayed) shipments, when needed. Review Packing Lists for accuracy (due to manual process) and confirm/make corrections, where needed.
- Schedule and maintain client appointments on Operations Calendar. Coordinate assignments with Technical Support, Network Engineers, and Client Technical Staff, Coaches, and Facilities Managers.
- Document completion of project/process steps and provide status to clients, Sales, and senior management. Send Installation Complete upon receipt of Post-Installation Checklist (from Remote Technical Support) and coordinate pass-off to Account Management.
Qualifications, Education, & Experience:
- Minimum 3 years’ experience as project manager (familiar with project management methodologies and processes/procedures)
- Understanding of video and computer technology – plus
- IP Cameras, Computer Network, Network Cabling, Network Components
- Proficient with MS Office and be technically oriented.
- Must demonstrate initiative, positive attitude and be able to work in a time sensitive environment
- Ability to work independently
- Excellent interpersonal skills while constitute an authority and achieving the required goals, via matrix structure
- Have very good customer relations, communication and organizational skills.
- Languages: Fluent English (verbal and writing) – Must
- Education: Relevant business degree/Technical degree
Please send resumes to: eduardo.cavasotti@playsight.com
